BOSTON (1/22/2020)
On Thursday the Legislature’s Special Oversight Committee on the Holyoke Soldiers’ Home held a virtual public hearing for administration officials and staff to directly testify. Senator John Velis, who represents the city of Holyoke and sits on the committee, stated that the hearing was an opportunity to bring up concerns and learn more about how to improve the Home.
“It is clear that staffing and oversight problems at the Home have existed for a long time. I have heard many concerns from families and staff directly, and it was critical to bring these issues up,” said Senator Velis. “The goal is to figure out how we can address these problems going forward so a tragedy like last spring never happens again.”
Major General Gary Keefe, who was recently named the new Chair of the Soldiers’ Home Board of Trustees, was among those who testified in front of the committee. General Keefe is the adjutant general of the Massachusetts National Guard and was in charge of the guardsmen who were deployed to the Home in March to respond to the outbreak.
General Keefe said that when he first arrived at the Home at the end of March, “it was bedlam.” Responding to a question about the chain of command at the Home, the General stated that a standardization of policies and regulations at the Home is badly needed.
One of the first to testify was the Secretary of the Executive Office of Health and Human Services, Marylou Sudders. After a series of questions regarding staffing levels and administration positions at the facility, the Secretary noted that they are continuing to work to improve staffing levels and that recruitment is always a challenge.
In a comment to the Secretary, Senator Velis said that families have continued to report that staffing shortages at the Home have contributed to visitation problems. “All these families want to do is see their loved ones. The isolation that COVID-19 has brought upon these Veterans is terrible, and I am worried about the impact this time period will have on their mental health.”
Secretary Sudders responded that shutting down visitations last spring and then later this fall again were some of the hardest decisions she has ever had to make. She said that she was hopeful that family visits and socialization with other residents will improve with increased vaccinations and new testing models. She also stated that she has asked Secretary of Veteran Services Cheryl Poppe to come up with a new visitation model for the Home.
Another topic discussed was the recommendations the architecture firm, Payette, has made for a new Soldiers’ Home facility. Their plan, which was commissioned by the Baker administration, calls for 180-204 beds for the new Home, a decrease from the pre-COVID capacity of 235 beds.
Senator Velis stressed that the bed projection needs to be increased, mainly because there is no way to accurately predict how many Veterans will rely on the Home in the future. “I would rather be in a position 20 years from now where we’ve got a few vacancies as opposed to waiting lists where constituents can’t get a bed at the Home.”
Kevin Jourdain, the former Chair of the Board of Trustees, also testified on Thursday that the number of beds should not be decreased. “We can’t predict the next war, the next military conflict. We’re supposed to be building a facility for the next 100 years, not for the next 10 years,” said Jourdain.
Mr. Jourdain also emphasized the importance of instituting an ombudsman’s office at the Home to ensure that residents and families have an confidential and independent resource to reach out to when issues arise. In the FY’2021 budget, an amendment by Senator Velis to provide funding for an
ombudsman’s office at the Soldiers Home’ was successfully adopted. Mr. Jourdain stated that such a position would greatly help to improve oversight of the Home.
The hearing, which lasted from 1PM until just before 7PM, is the first the Committee has held in the new year. A report from the Committee, along with possible legislation, is due by the end of March.
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