(BOSTON–07/28/2022) The Massachusetts Legislature today passed An Act relative to the governance, structure and care of veterans at the Commonwealth’s veterans’ homes which makes key reforms to the governance structure of the state’s veterans’ homes, ensures that both homes are federally licensed as health care facilities, mandates increased state management, and provides independent oversight and accountability of veterans’ homes management. Following the tragedy at the Holyoke Veterans’ Home in 2020, which resulted in the COVID-19 related deaths of 78 veterans, the Legislature established the Special Joint Oversight Committee on the veterans’ Home in Holyoke COVID-19 Outbreak to investigate and make recommendations which resulted in this legislation.
“By taking significant steps to change how our veterans’ homes are governed and managed, and by establishing protocols that are designed to identify and correct any examples of mismanagement or inadequate care as quickly as possible, this legislation will help to ensure that a tragedy similar to what occurred at the Holyoke Soldiers’ Home will never happen again in Massachusetts,” said House Speaker Ronald J. Mariano (D-Quincy). “I want to thank Leader Wagner, Chairman McMurtry and members of the conference committee, my colleagues in the House, as well as Senate President Spilka and our partners in the Senate for their hard work, and for prioritizing the health and well-being of the Commonwealth’s veterans. They deserve nothing less.”
“As the daughter of a veteran, I continue to be heartbroken for the families of those who lost their lives to COVID-19 at the Holyoke Soldiers’ Home,” stated Senate President Karen E. Spilka (D-Ashland). “I would like to thank Senators Rush, Velis and Tarr for their work on this conference committee, as well as Speaker Mariano and all of the House conferees for their partnership in service of our veterans. This important reform to the governance of veterans’ homes in Massachusetts is a major step toward rethinking how we deliver care to veterans of every generation across Massachusetts and ensure that our veterans are connected to their communities.”
“From streamlining the chain of command and clarifying the responsibilities of the superintendent, to elevating the veterans Secretary to cabinet level and expanding the Department of Public Health’s role, this legislation contains important improvements for our Commonwealth’s veterans’ homes,” said Senator John C. Velis (D-Westfield), Senate Chair of the Joint Committee on Veterans and Federal Affairs. “I want to thank my fellow conferees for their work throughout this process and for their commitment to getting a piece of legislation to the Governor’s desk this session. At the same time, we know that this work must continue. That is why I am so grateful to Senate President Spilka for appointing me to lead the Senate working group that will oversee implementation of this legislation, identify what we need to improve on further, and continue to work to ensure that the tragedy that took place at the Holyoke Soldiers’ Home never happens again.”
The legislation creates a direct line of authority by creating a Secretary of Veterans’ Services position, with a corresponding executive office in the Commonwealth, as the ultimate appointing authority of the superintendents of the two state-operated homes. It also creates a newly constituted 19-member Veterans’ Homes Council to advise the Secretary to ensure the health and well-being of veteran residents. The council is tasked with reviewing and approving the local Board of Trustees’ nomination for superintendent of their respective home before submitting the final candidate to the Secretary for consideration of appointment.
The legislation also makes the superintendent the administrative head of a state-operated veterans’ home, prescribing them with concrete responsibilities. It includes critical qualifications for the role, requiring that the individual selected be a licensed nursing home administrator, and be a veteran or have experience in the management of veterans in a long-term care or nursing home facility. The medical director of each state-operated veterans’ home will recommend to the superintendent all medical staff, physicians, and nurses at the respective home for their review for hiring.
To further protect the health and safety of residents and staff, the report requires all state-operated veterans’ homes be licensed as nursing homes by the Department of Public Health (DPH), a provision that was not previously enforced in state law. It also directs the department to conduct inspections of the homes biannually—and monthly during a declared state of emergency—with a timeframe for when violations must be resolved. Each state-operated veterans’ home must apply and maintain certification from the Centers for Medicare and Medicaid Services (CMS) to participate in such programs on behalf of their residents, as well as adhere to federal guidelines for trauma-informed care.
The comprehensive bill also reaffirms the role of the Executive Director of Veterans’ Homes and Housing, who will now oversee the Veterans’ Home Council as chair, in addition to their other responsibilities. The report goes further in enhancing the care of all veterans in the Commonwealth by creating an Office of the Veteran Advocate, appointed by the Governor, Attorney General and State Auditor, independent of any supervision control by an executive agency, to guarantee veterans residing in the state are always receiving services in a humane and dignified manner. The legislation also establishes the position of ombudsperson for each veterans’ home to advocate on behalf of the residents and staff at the home.
In May 2021, the Legislature approved a $600 million bond authorization—with $400 million for the construction of an updated Holyoke Veterans’ Home facility and $200 million to increase geographic equity and accessibility for veterans not primarily served by the veterans’ homes in Chelsea or Holyoke.
Having been passed by the House and Senate, An Act relative to the governance, structure and care of veterans at the Commonwealth’s veterans’ homes now goes to Governor Baker for his signature.
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